Shop Online: My Zalora Experience
Online shopping is very popular nowadays. Unlike before when people are very hesitant to purchase online, fearing they will be scammed. Now, there are a lot of people who use this method because of its convenience.
I barely shop online because I don’t have the patience and I want to get my hands on the products I want to purchase ASAP. Haha! But due to convenience and availability of products that can only be purchased online, I have no choice but to proceed — purchase and wait.
Happy Skin recently launched a limited edition strobing kit and I’m getting the ‘itch’ to try it (Will post a review about it soon!) It’s not available in any physical stores yet until February 18, but they can be purchased at Zalora from February 10 to 17. Zalora Philippines is one of the known online store in our country that sells Shoes, Fashion, Beauty Products & Accessories.
I, then went ahead and placed my order at Zalora on the evening of February 11. When I went to the website using my phone, it prompted me to download the app to get a 15% off on purchases above P1,000. I did download the app but when I was about to checkout, it says that the voucher cannot be applied to beauty purchases. Sadlife. I still went ahead and placed my order, though.
I was very excited I kept on checking the tracking details once the order has been confirmed. The app was also user-friendly and I had no problems with it. A few minutes later, the order was already confirmed and to my suprise; Shipped! I immediately received a tracking number to check upon the whereabouts of my order. I love how updated and specific their tracking information is.
On Februray 12, the status of my order was already on their warehouse and was already in delivery! I was surprised because their estimated turnaround-time for delivery in Metro Manila is 1-3 business days. Unfortunately, I haven’t received any message or call from them that day. At the end of the day, the order was back at the hub again. I was worried because it’s difficult to locate our area and the rider might have tried to deliver but was unable to locate us. I sent an email to their customer service and decided to call them the next day.
I was worried because February 13 is Saturday and I’m afraid they may not deliver during the weekends. I lost hope but kept on hoping I’ll receive it on that day. When we were about to call Customer Service, we received a text message from the rider that he is already on his way! Yehey! I immediately sent him a text message with my boyfriend’s name since he will receive the package for me. As per him, the rider was very kind and made small talk with him before he left.
I was very happy because I got the product in 2 days! Also, the package was very lovely and it includes a printed version of my name to make it more personalized. When I went to check my email, I received a response from my earlier message that there was an issue with the system that’s why it stated that it was already out for delivery on the 12th but assured me that it is already on its way on the 13th.
Overall, I am very satisfied with Zalora’s service. I might purchase from them again soon. Maybe, the Beauty Blender. HAHA.
Have you tried purchasing from them? Let me know about it!
Aika Callora loves makeup, skincare, cats, food, books and music. Her blog is composed of her random musings, makeup reviews, rants and many more.